Customer Support
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Frequently Asked Questions
Q: What if I miss a pickup?
A: Please contact us if you absolutely cannot wait until the next week for us to pick up all of your trash.
Q: Do I need to bag my trash?
A: Yes, please bag all trash before placing it in your can.
Q: What if my can is damaged?
A: If you have an ABC can, contact us for a replacement. Call 336-985-3572 or use our contact form. We are not responsible for personal cans.
Q: Do you offer discounts for multiple cans?
A: Yes! Extra garbage cans are available for $45 per quarter.
Q: What payment methods do you accept?
A: We accept credit card and check payments. Credit card payments have a $3 processing fee. Paper bills have a $3.50 admin fee. Paperless billing is free!
Q: What time do you pick up?
A: We pick up anytime throughout the day, including as early as 5am. Please put your trash out the night before so it's ready for pickup.
Q: How can I save on fees?
A: Switch to paperless billing to eliminate the $3.50 admin fee. You can also save the $3 credit card processing fee by paying with check. We can also save your information and process an auto-payment on your due date, so you don't have to call in or mail a check.
Q: Do you pick up on holidays?
A: On certain holidays, we skip that day and catch up with pickups throughout the week. Contact us for specific holiday schedules.
Q: Can I pause my service?
A: We can pause service for a month or longer. Call 336-985-3572 for details about pausing your account.