Contact Information

We are still trying to complete our customer database, so if you live at a different address than the one where you receive service, or if you have a different mailing address from the service address please contact us and make sure we have your correct information. If you are not sure that we have contact information for you please contact us so we can get phone numbers for you. This is helpful if we have any routing or billing issues that we may need to discuss with you.

_________________________

Identifying Your Address

One of our biggest challenges so far has been identifying correct addresses to ensure that we are picking up all of our paying customers and not picking up those who do not pay. If your cans are not clearly on your property where they are easily identifiable as to the address they belong , it may be a good idea to mark them with your street address so we know it belongs to a paying customer. You are responsible for the amount of garbage picked up at your address, so make sure we know which cans are yours so we can tell if someone is illegally dumping on your property. We will not continue to pick up garbage unless we know it belongs to a paying customer.

_________________________

Ways you can Help

1. Keep your cans weather-tight ( standard service rates are for (2) 32 gallon weather-tight containers) If your cans do not have lids they hold water which makes them heavy to lift and adds unnecessary weight to the dump fees. They also attract mosquitoes and flies which can lead to a health concern.

2. Bag your garbage. We understand that some loose garbage is inevitable but if you can try to keep it bagged especially if you receive backdoor service it is cleaner and easier to handle.

3. Keep your cans within 10 feet of your road. If you are receiving curbside service it must be out by the road where it is easy to reach.

4. Make sure your cans are accessible. Our crews will not go into fenced-in areas or behind houses with large dogs to collect backdoor cans. Backdoor service must be in an area we can reach and within 150 feet of the main road. If you live off the main road your service may be deemed as backdoor even though you bring it to the front of your house.

With the rising cost of fuel and the rising cost associated with disposal we can no longer absorb the cost of extra trash and extra weight. If you regularly have more garbage at your address than the prescribed (2) 32 gallon cans then we will have to begin charging for it. If your cans consistently weigh too much (over 50 lb) due to poorly maintained cans or neglect which allows them to become water-logged, then we will have to begin charging you for it.

__________________________________________________________________________________
For technical support reguarding this website please contact technical support at:
technicalsupport@abcgarbage.com